Empire Today Things To Know Before You Buy.. Alternatively on 05/eighteen/2015 they issued a refund to MY MASTERCARD!! I took them each week to proper this. They'd to problem the AMEX a refund and re-charge my MASTERCARD. Simple right?! Mistaken!!! I talked to them each and every day to have this fixed!
We want to know extra about your problems Along with the arrival from the installers, going furniture, as well as your Over-all knowledge. We are going to be calling you Soon to debate your situation and be certain that anything will get resolved for your fulfillment.
Empire-Today's Up coming-DAY installation is meant to have the flooring put in as immediately as possible. Like that they hold The client from about to a competitor and getting how about-priced They're.
*In the event the installers arrived, they have been stunned that I experienced a "houseful" of household furniture. You created my estimate so you realize and have found the quantity of home furniture I possess.
Empire Today My overall property (2400 sq ft) was installed by Empire in July 2013. I are actually working with John Nilsen in Customer support given that then. My floors are buckling and need to be repaired!! I have had two inspectors out, one explained to me the installers didn't use ample nails another advised me it feels like the flooring are cracking.
Desire my spouse And that i had witnessed all the negative responses on this organization right before we agreed to spend 5K on hardwood flooring that Empire rep mentioned would delay to scratches from our 43lbs boxer. In accordance with rep, the Wooden we bought was Empires very best and can be perfect for us aquiring a dog. And it absolutely was Empire's most important vendor.Inside an hour soon after set up our flooring had a couple of scratches.
"Actually After i initially experienced my laminate flooring and carpet mounted everything was Excellent! Having said that, about two several years down the road my laminate flooring started to warp and bubble up. I hardly had to wash the laminate but when i did it had been with an incredibly damp mop and I distinctly keep in mind the revenue rep Dave, demonstrate me that water would not get concerning the creases by putting a dollar bill in between both equally laminate parts, displaying the flooring was "air tight". I ultimately made a decision to get in touch with Empire since they mentioned that there was a " 25 year guarantee". Although Talking to the rep around the cellular phone she questioned if there have been any leaks in my home or flooding, I stated No, she reported that she would wish to send somebody out to examine the flooring to make sure there have been no leaks and there was a $fifty charge for them to come out and assess the harmed spots. Yesterday two/ten, was the day they have been scheduled to come examine the ground and let me comprehend it was continue to lined. At 8:15 am, I gained a connect with from Empire stating that they'd be at my dwelling amongst the several hours of 10 am and twelve noon, by four pm they however did not clearly show up nor phone and let me know which they ended up jogging late.
So they pack up and leave and explain to me to reschedule once the flooring are level. We paid with my father in-legislation AMEX card $2230.00 and they had been going to VOID the transaction. website They go away but failed to bother To place my previous carpet back again down. Now I am left with concrete flooring. In addition to I've an infant which i now are unable to Allow in these rooms due to the tough concrete and spikes still left in the carpet.
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Terrible customer service and following reading through Every person else's evaluations, it looks like This can be the "norm" for this firm. I am cancelling this position and I'm going to find a dependable, client-assistance driven flooring business to accomplish organization with. News flash for Empire Today: shoppers have many other high quality options in flooring. They don't need to have your lousy services and around-priced gross sales pitches!!
They did a similar detail -- the bogus cell phone get in touch with towards the Business to find out if they'd any leftover Wooden from accomplished jobs. They then made available a twenty% lower price. I felt like I was purchasing a utilized car or truck. Steer clear of these men. Right after reading each of the problems which can be on this Web page I wouldn't dream of using them.
I'd this carpet mounted three several years back, at the tune of 3400 dollars! The carpet is rinkeled the padding is just not standing up the targeted visitors thou I acquired the best she provided. And I live alone not A lot targeted traffic listed here!!! When I known as CS they told me they would occur out and extend it for...
Just in my transient 30 moment consulting period I understood they were being jam packed with crap. So Here's the situations in how I obtained associated with them:
"Up to date Report: The worker handed me a type to indicator that the get the job done was completed and I did not provide my signature but wrote various notes.Then the worker handed me a blank kind of exactly the same sort I wrote on.